Privacy policy
This privacy policy governs the processing of personal data of users of the https://hoteltorredelremei.com website (hereinafter, the Website).
Please read it carefully: here you will find essential information on how we process your personal data, for what purposes and what rights you have. We reserve the right to update it in the event of legislative changes or for organisational reasons. If you have any queries or wish to exercise your rights, please contact us through the channels indicated below.
The user guarantees that the information he/she provides is true and undertakes to notify us of any changes. If you provide personal data of third parties, you declare that you have obtained their consent and informed them of this policy. The fields marked as obligatory on our forms must be completed in order to deal with your request.
Who is the data controller?
GESTORA TORRE DEL REMEI S.L.
Avda. Diagonal 615, 8A, 08028 Barcelona, Spain
Email: hello@hoteltorredelremei.comPersonal Data Security Officer
(Privacy and Data Protection Contact)
Email: legal@hoteltorredelremei.com
Postal address: Avda. Diagonal 615, 8A, 08028 Barcelona
What data do we process and where do they come from?
Forms and requests made on the Web, by email or call center.
Browsing data (IP, pages visited, logs, actions performed) using cookies and similar technologies.
Information from social networks when the user logs in with their profile.
Loyalty programme data
Categories of data processed:
Identifying and contact data (name, email, telephone, ID/passport number).
Reservation data (dates, room, services).
Financial and transaction data.
Browsing and analytics data.
Commercial and tracking data.
Data shared from social networks (comments, "likes").
Purposes of processing
To manage the relationship with you: reservations, requests, customer service.
To ensure the security and operation of the website.
Compliance with legal obligations.
Analytics and statistics for service improvement.
Sending of commercial communications and booking reminders (based on your consent or legitimate interest).
Data communication and international transfers
To other entities of GESTORA TORRE DEL REMEI S.L. or of the hotel group, to destination hotels and to suppliers necessary to manage your reservation/request (including, where applicable, the bank card for penalties for cancellation or no-show according to rate conditions).
To public authorities where there is a legal obligation.
To technology and service providers, some outside the EEA. In such cases, we apply appropriate safeguards:
* Standard Contractual Clauses (Implementing Decision (EU) 2021/914),
* European Commission adequacy decisions, or
* Binding Corporate Rules, if applicable.
Legal basis
Contract performance: handling of bookings and requested services.
Legal compliance.
Legitimate interest: web security; statistics and quality control; communications about similar products or services.
Consent: cookies and similar technologies; commercial communications by electronic means (where required).
Periods of conservation
During the contractual relationship and the periods required by applicable regulations (tax, commercial, consumer, security).
Call centre recordings: up to 5 years, except for incidents requiring additional conservation.
Logs of access to restricted areas: 1 month.
Browsing data for statistics: deleted once metrics are anonymised/obtained.
Commercial data: as long as no cancellation is requested.
Rights of individuals
You may exercise the following rights: access, rectification, deletion, limitation, opposition, portability and withdrawal of consent at any time.
To exercise them, send a request with a copy of an identification document to:
Email: legal@hoteltorredelremei.com
Postal address: Avda. Diagonal 615, 8A, 08028 Barcelona
To unsubscribe from commercial communications:
Through the link included in each communication, or
By writing to legal@hoteltorredelremei.com
You can also complain to the Spanish Data Protection Agency (AEPD): www.aepd.es
Cookies
We use our own and third-party cookies to improve the experience, compile statistics and, where appropriate, display personalised advertising.
More information and settings in the Cookies Policy: https://hoteltorredelremei.com/politica-de-cookies
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